Refund policy

VELVEX – Return & Exchange Policy

At Velvex, we want you to feel confident with every purchase. Please read our return and exchange conditions carefully before placing your order.

7-Day Return & Exchange

You may request a return or exchange within 7 days of receiving your order, provided that:

  • The product is unused and unworn.
  • The product has not been washed, altered, or damaged.
  • The original packaging, tags, and product condition are maintained.
  • The item is returned in the same condition in which it was received.

Wrong, Damaged or Defective Product

If you receive:

  • A wrong product
  • A damaged product
  • A defective product
  • A missing item

Please contact us within 48 hours of delivery and provide clear photos/videos of the product and packaging.

We will review your request and, where applicable, arrange an exchange or other appropriate resolution.

Hygiene & Intimate Wear

For hygiene reasons, worn, washed, or used lingerie products cannot be returned or exchanged.

Please make sure to check your selected size and color carefully before placing your order.

Refunds

If a refund is approved, it will be processed after the returned product has been received and inspected.

Shipping/delivery charges may be non-refundable.

Refund processing time may vary depending on the payment method and bank/payment provider.

How to Request a Return or Exchange

Contact us through our official WhatsApp or email and provide:

Order Number + Customer Name + Reason for Request + Photos/Videos (if applicable).

Our team will guide you through the process.

Velvex reserves the right to decline returns that do not meet the conditions mentioned above.