Shipping policy

VELVEX – Shipping Policy

We deliver Velvex orders across Pakistan through our delivery partners.

Order Processing

Orders are generally processed within 24–48 hours after successful order confirmation.

During sales, promotions, holidays, or high-order periods, processing may take longer.

Delivery Time

Estimated delivery time is generally:

3–7 business days

Delivery times may vary depending on the destination and courier service.

Cash on Delivery

Cash on Delivery (COD) is available across Pakistan, where supported by our delivery partners.

Please provide an active phone number so our team/courier can contact you regarding your order.

Order Confirmation

For COD orders, our team may contact you by phone, WhatsApp, SMS, or other available communication methods to confirm your order.

Delivery Delays

Delivery may occasionally be delayed because of:

  • Weather conditions
  • Public holidays
  • Courier issues
  • Incorrect/incomplete address
  • Customer unavailability
  • Remote-area delivery
  • Other circumstances outside our control

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Additional delivery charges may apply if an order needs to be re-shipped because incorrect information was provided.

Tracking

Where tracking is available, tracking information may be shared with the customer after dispatch.

For shipping questions, please contact our customer support team.