Terms of service

VELVEX – Terms of Service

Welcome to Velvex. By using our website or placing an order, you agree to the following terms.

We make every reasonable effort to display our products, colors, sizes, and product information accurately.

Actual colors may vary slightly depending on your device screen and lighting conditions.

When you place an order, you agree to provide accurate and complete information, including your name, phone number, and delivery address.

We reserve the right to contact you to confirm an order before dispatch.

Product prices are displayed on our website and may be changed without prior notice.

Any promotional price or discount is subject to the terms stated with that promotion.

Orders may be cancelled before dispatch, subject to our order processing status.

Once an order has been dispatched, cancellation may no longer be possible.

Delivery times are estimates and may vary due to courier delays, weather, public holidays, remote locations, or circumstances beyond our control.

All returns and exchanges are subject to our Return & Exchange Policy.

You agree not to misuse our website, attempt unauthorized access, interfere with website functionality, or use our content for unlawful purposes.

Velvex may update these Terms of Service when necessary. Updated terms will be published on this page.